Executive Development Programme in Customer Service Problem-Solving Tactics
-- viewing nowThe Executive Development Programme in Customer Service Problem-Solving Tactics is a certificate course designed to empower professionals with advanced skills in customer service. This programme emphasizes the importance of proactive problem-solving and strategic decision-making in today's customer-centric business world.
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Course Details
• Unit 1: Introduction to Customer Service Problem-Solving Tactics
• Unit 2: Understanding Customer Expectations and Pain Points
• Unit 3: Effective Communication and Active Listening Skills
• Unit 4: Root Cause Analysis for Customer Complaints
• Unit 5: Developing a Customer-Centric Mindset
• Unit 6: Empathy and Emotional Intelligence in Customer Service
• Unit 7: Problem-Solving Strategies and Techniques
• Unit 8: De-escalating Challenging Customer Situations
• Unit 9: Measuring and Analyzing Customer Satisfaction
• Unit 10: Continuous Improvement and Innovation in Customer Service
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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