Executive Development Programme in Customer Service Problem-Solving Tactics
-- ViewingNowThe Executive Development Programme in Customer Service Problem-Solving Tactics is a certificate course designed to empower professionals with advanced skills in customer service. This programme emphasizes the importance of proactive problem-solving and strategic decision-making in today's customer-centric business world.
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โข Unit 1: Introduction to Customer Service Problem-Solving Tactics
โข Unit 2: Understanding Customer Expectations and Pain Points
โข Unit 3: Effective Communication and Active Listening Skills
โข Unit 4: Root Cause Analysis for Customer Complaints
โข Unit 5: Developing a Customer-Centric Mindset
โข Unit 6: Empathy and Emotional Intelligence in Customer Service
โข Unit 7: Problem-Solving Strategies and Techniques
โข Unit 8: De-escalating Challenging Customer Situations
โข Unit 9: Measuring and Analyzing Customer Satisfaction
โข Unit 10: Continuous Improvement and Innovation in Customer Service
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