Executive Development Programme in Customer Service Problem-Solving Tactics

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The Executive Development Programme in Customer Service Problem-Solving Tactics is a certificate course designed to empower professionals with advanced skills in customer service. This programme emphasizes the importance of proactive problem-solving and strategic decision-making in today's customer-centric business world.

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In an era where customer experience drives business growth, this course is in high demand. It equips learners with the essential skills to handle complex customer situations, analyze problems, and develop effective solutions that promote customer loyalty and satisfaction. By the end of this course, learners will have gained a comprehensive understanding of problem-solving models, communication strategies, and conflict resolution techniques. They will be able to apply these skills to real-world customer service scenarios, making them valuable assets in any industry. Career advancement is inevitable for those who complete this programme, as they will have demonstrated a commitment to continuous learning and a mastery of critical customer service competencies.

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โ€ข Unit 1: Introduction to Customer Service Problem-Solving Tactics
โ€ข Unit 2: Understanding Customer Expectations and Pain Points
โ€ข Unit 3: Effective Communication and Active Listening Skills
โ€ข Unit 4: Root Cause Analysis for Customer Complaints
โ€ข Unit 5: Developing a Customer-Centric Mindset
โ€ข Unit 6: Empathy and Emotional Intelligence in Customer Service
โ€ข Unit 7: Problem-Solving Strategies and Techniques
โ€ข Unit 8: De-escalating Challenging Customer Situations
โ€ข Unit 9: Measuring and Analyzing Customer Satisfaction
โ€ข Unit 10: Continuous Improvement and Innovation in Customer Service

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SERVICE PROBLEM-SOLVING TACTICS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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