Global Certificate in Customer Experience & Digital Transformation
-- viendo ahoraThe Global Certificate in Customer Experience & Digital Transformation is a comprehensive course designed to meet the growing industry demand for professionals with expertise in CX and digital transformation. This certification equips learners with essential skills to drive customer-centric strategies, leverage digital technologies, and create exceptional customer experiences.
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Detalles del Curso
• Customer Experience (CX) Fundamentals: Understanding CX, its importance, and the key components that make up a great customer experience.
• Digital Transformation Overview: An introduction to digital transformation, its impact on businesses, and the key drivers of successful digital transformation.
• Customer Journey Mapping: Learning how to map the customer journey, identify pain points, and optimize touchpoints for a better customer experience.
• Voice of the Customer (VoC) Programs: Understanding the importance of VoC programs, how to gather and analyze customer feedback, and how to use it to improve the customer experience.
• Digital Customer Engagement: Learning about the different digital channels available for customer engagement and how to use them effectively to create a seamless customer experience.
• Data Analytics for CX: Understanding how to use data analytics to measure and improve the customer experience, including metrics and KPIs.
• Design Thinking for Customer Experience: Exploring design thinking principles and how to apply them to create customer-centric solutions.
• Creating a Customer-Centric Culture: Understanding the importance of a customer-centric culture, how to create one, and how it can improve the customer experience.
• CX & Digital Transformation Strategy: Learning how to develop a CX and digital transformation strategy, including how to align it with business goals and measure its success.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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