Global Certificate in Customer Experience & Digital Transformation

Name: Global Certificate in Customer Experience & Digital Transformation
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The Global Certificate in Customer Experience & Digital Transformation is a comprehensive course designed to meet the growing industry demand for professionals with expertise in CX and digital transformation. This certification equips learners with essential skills to drive customer-centric strategies, leverage digital technologies, and create exceptional customer experiences.

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AboutThisCourse

It is important for professionals seeking career advancement in customer experience, digital transformation, marketing, or business strategy roles. The course covers a broad range of topics including customer journey mapping, design thinking, data-driven decision making, and digital transformation strategies. By completing this course, learners will gain a deep understanding of customer experience principles, digital trends, and the ability to lead successful digital transformation initiatives.

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CourseDetails

• Customer Experience (CX) Fundamentals: Understanding CX, its importance, and the key components that make up a great customer experience.
• Digital Transformation Overview: An introduction to digital transformation, its impact on businesses, and the key drivers of successful digital transformation.
• Customer Journey Mapping: Learning how to map the customer journey, identify pain points, and optimize touchpoints for a better customer experience.
• Voice of the Customer (VoC) Programs: Understanding the importance of VoC programs, how to gather and analyze customer feedback, and how to use it to improve the customer experience.
• Digital Customer Engagement: Learning about the different digital channels available for customer engagement and how to use them effectively to create a seamless customer experience.
• Data Analytics for CX: Understanding how to use data analytics to measure and improve the customer experience, including metrics and KPIs.
• Design Thinking for Customer Experience: Exploring design thinking principles and how to apply them to create customer-centric solutions.
• Creating a Customer-Centric Culture: Understanding the importance of a customer-centric culture, how to create one, and how it can improve the customer experience.
• CX & Digital Transformation Strategy: Learning how to develop a CX and digital transformation strategy, including how to align it with business goals and measure its success.

CareerPath

This dynamic 3D pie chart showcases the job market trends for professionals with the Global Certificate in Customer Experience & Digital Transformation in the United Kingdom. The chart highlights the percentage distribution of popular roles, including Customer Experience Manager, CX Digital Transformation Consultant, Customer Journey Analyst, CX Data Scientist, and Digital Adoption Specialist. The transparent background, responsive layout, and captivating 3D effect make the chart visually appealing and informative for industry experts and enthusiasts alike. Stay updated on these trends to understand the growing importance of customer experience and digital transformation in the modern business landscape.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER EXPERIENCE & DIGITAL TRANSFORMATION

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London School of International Business (LSIB)

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05 May 2025

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