Global Certificate in Customer Experience & Digital Transformation
-- ViewingNowThe Global Certificate in Customer Experience & Digital Transformation is a comprehensive course designed to meet the growing industry demand for professionals with expertise in CX and digital transformation. This certification equips learners with essential skills to drive customer-centric strategies, leverage digital technologies, and create exceptional customer experiences.
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⢠Customer Experience (CX) Fundamentals: Understanding CX, its importance, and the key components that make up a great customer experience.
⢠Digital Transformation Overview: An introduction to digital transformation, its impact on businesses, and the key drivers of successful digital transformation.
⢠Customer Journey Mapping: Learning how to map the customer journey, identify pain points, and optimize touchpoints for a better customer experience.
⢠Voice of the Customer (VoC) Programs: Understanding the importance of VoC programs, how to gather and analyze customer feedback, and how to use it to improve the customer experience.
⢠Digital Customer Engagement: Learning about the different digital channels available for customer engagement and how to use them effectively to create a seamless customer experience.
⢠Data Analytics for CX: Understanding how to use data analytics to measure and improve the customer experience, including metrics and KPIs.
⢠Design Thinking for Customer Experience: Exploring design thinking principles and how to apply them to create customer-centric solutions.
⢠Creating a Customer-Centric Culture: Understanding the importance of a customer-centric culture, how to create one, and how it can improve the customer experience.
⢠CX & Digital Transformation Strategy: Learning how to develop a CX and digital transformation strategy, including how to align it with business goals and measure its success.
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