Professional Certificate in Service Management: Building a World-Class Team
-- ViewingNowThe Professional Certificate in Service Management: Building a World-Class Team is a crucial course for professionals seeking to excel in service management. This certificate program focuses on developing essential skills required to lead, manage, and motivate service teams, leading to increased customer satisfaction and improved business performance.
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โข Unit 1: Foundations of Service Management
โข Unit 2: Recruiting Top Service Talent
โข Unit 3: Onboarding & Integration
โข Unit 4: Training & Development
โข Unit 5: Employee Engagement & Motivation
โข Unit 6: Performance Management & Evaluation
โข Unit 7: Building a Collaborative Culture
โข Unit 8: Managing Conflict & Change
โข Unit 9: Continuous Improvement Strategies
โข Unit 10: Transitioning to a World-Class Service Team
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