Professional Certificate in Service Management: Building a World-Class Team
-- ViewingNowThe Professional Certificate in Service Management: Building a World-Class Team is a crucial course for professionals seeking to excel in service management. This certificate program focuses on developing essential skills required to lead, manage, and motivate service teams, leading to increased customer satisfaction and improved business performance.
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⢠Unit 1: Foundations of Service Management
⢠Unit 2: Recruiting Top Service Talent
⢠Unit 3: Onboarding & Integration
⢠Unit 4: Training & Development
⢠Unit 5: Employee Engagement & Motivation
⢠Unit 6: Performance Management & Evaluation
⢠Unit 7: Building a Collaborative Culture
⢠Unit 8: Managing Conflict & Change
⢠Unit 9: Continuous Improvement Strategies
⢠Unit 10: Transitioning to a World-Class Service Team
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