Professional Certificate in Customer Advocacy: Essential Skills

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The Professional Certificate in Customer Advocacy: Essential Skills is a comprehensive course designed to empower learners with the necessary skills to excel in customer-facing roles. This course is critical for anyone seeking to advance their career in customer service, relations, or advocacy.

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AboutThisCourse

In today's customer-centric world, there is an increasing demand for professionals who can deliver exceptional customer experiences, drive customer loyalty, and advocate for customer needs. This course equips learners with the essential skills to meet these demands. Through this course, learners will gain a deep understanding of customer advocacy, develop strong communication and problem-solving skills, learn how to manage customer relationships, and acquire the ability to analyze customer data to drive business decisions. By the end of the course, learners will have a solid foundation in customer advocacy, enabling them to provide exceptional customer experiences and advance their careers.

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CourseDetails

• Understanding Customer Advocacy: definitions, benefits, and best practices
• Effective Communication Skills: active listening, clear speaking, and empathy
• Building Customer Trust: reliability, transparency, and consistency
• Handling Customer Complaints: problem-solving, de-escalation, and follow-up
• Customer Feedback Analysis: data collection, interpretation, and actionable insights
• Creating Positive Customer Experiences: personalization, convenience, and gratitude
• Advocating for Customer Needs: understanding customer pain points, presenting solutions, and negotiating with stakeholders
• Measuring Customer Advocacy Success: customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES)
• Ethical Considerations in Customer Advocacy: confidentiality, legal compliance, and fairness

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN CUSTOMER ADVOCACY: ESSENTIAL SKILLS
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London School of International Business (LSIB)
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05 May 2025
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