Professional Certificate in Customer Advocacy: Essential Skills
-- ViewingNowThe Professional Certificate in Customer Advocacy: Essential Skills is a comprehensive course designed to empower learners with the necessary skills to excel in customer-facing roles. This course is critical for anyone seeking to advance their career in customer service, relations, or advocacy.
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โข Understanding Customer Advocacy: definitions, benefits, and best practices
โข Effective Communication Skills: active listening, clear speaking, and empathy
โข Building Customer Trust: reliability, transparency, and consistency
โข Handling Customer Complaints: problem-solving, de-escalation, and follow-up
โข Customer Feedback Analysis: data collection, interpretation, and actionable insights
โข Creating Positive Customer Experiences: personalization, convenience, and gratitude
โข Advocating for Customer Needs: understanding customer pain points, presenting solutions, and negotiating with stakeholders
โข Measuring Customer Advocacy Success: customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES)
โข Ethical Considerations in Customer Advocacy: confidentiality, legal compliance, and fairness
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