Executive Development Programme in Agent Performance Management

Name: Executive Development Programme in Agent Performance Management
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The Executive Development Programme in Agent Performance Management is a certificate course designed to empower professionals with the essential skills to optimize agent performance and enhance customer experience. In an era where exceptional customer service is a key differentiator, this programme is of paramount importance and high industry demand.

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AboutThisCourse

This course equips learners with the latest tools, techniques, and strategies to manage agent performance, improve productivity, and reduce operational costs. Through a combination of interactive lectures, real-life case studies, and hands-on exercises, learners gain a comprehensive understanding of agent performance management best practices. By the end of this course, learners will have developed a strategic approach to agent performance management, enabling them to drive business growth, improve customer satisfaction, and advance their careers in this exciting and evolving field.

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CourseDetails

• Agent Performance Metrics: Understanding and Measuring Agent Success
• Improving Agent Productivity through Effective Time Management
• Quality Assurance in Agent Performance: Strategies and Best Practices
• Coaching and Developing High-Performing Agents
• Utilizing Technology for Agent Performance Improvement
• Motivating and Engaging Agents for Optimal Performance
• Handling Difficult Customer Interactions: Techniques for Agents
• Monitoring and Analyzing Agent Performance Data
• Agent Performance Goal Setting and Performance Reviews

CareerPath

The Executive Development Programme in Agent Performance Management focuses on enhancing the skills and knowledge needed to lead and manage a high-performing team of customer service, sales, technical support, team leader, and quality assurance agents. The UK job market is experiencing a growing demand for professionals with expertise in managing and optimizing agent performance. Salary ranges for these roles vary, with customer service agents earning an average of £18,000 to £24,000, sales agents earning between £20,000 and £35,000, technical support agents earning £22,000 to £30,000, team leaders earning £24,000 to £35,000, and quality assurance agents earning £22,000 to £28,000 per year. This 3D pie chart visually represents the distribution of these roles in the industry, providing a comprehensive overview of the Agent Performance Management landscape. The chart is fully responsive and adapts to all screen sizes, making it easily accessible on any device. With a transparent background and no added background color, the chart focuses on the data, ensuring a clear and engaging visualization.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN AGENT PERFORMANCE MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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