Executive Development Programme in Agent Performance Management

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The Executive Development Programme in Agent Performance Management is a certificate course designed to empower professionals with the essential skills to optimize agent performance and enhance customer experience. In an era where exceptional customer service is a key differentiator, this programme is of paramount importance and high industry demand.

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This course equips learners with the latest tools, techniques, and strategies to manage agent performance, improve productivity, and reduce operational costs. Through a combination of interactive lectures, real-life case studies, and hands-on exercises, learners gain a comprehensive understanding of agent performance management best practices. By the end of this course, learners will have developed a strategic approach to agent performance management, enabling them to drive business growth, improve customer satisfaction, and advance their careers in this exciting and evolving field.

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่ฏพ็จ‹่ฏฆๆƒ…

โ€ข Agent Performance Metrics: Understanding and Measuring Agent Success
โ€ข Improving Agent Productivity through Effective Time Management
โ€ข Quality Assurance in Agent Performance: Strategies and Best Practices
โ€ข Coaching and Developing High-Performing Agents
โ€ข Utilizing Technology for Agent Performance Improvement
โ€ข Motivating and Engaging Agents for Optimal Performance
โ€ข Handling Difficult Customer Interactions: Techniques for Agents
โ€ข Monitoring and Analyzing Agent Performance Data
โ€ข Agent Performance Goal Setting and Performance Reviews

่Œไธš้“่ทฏ

The Executive Development Programme in Agent Performance Management focuses on enhancing the skills and knowledge needed to lead and manage a high-performing team of customer service, sales, technical support, team leader, and quality assurance agents. The UK job market is experiencing a growing demand for professionals with expertise in managing and optimizing agent performance. Salary ranges for these roles vary, with customer service agents earning an average of ยฃ18,000 to ยฃ24,000, sales agents earning between ยฃ20,000 and ยฃ35,000, technical support agents earning ยฃ22,000 to ยฃ30,000, team leaders earning ยฃ24,000 to ยฃ35,000, and quality assurance agents earning ยฃ22,000 to ยฃ28,000 per year. This 3D pie chart visually represents the distribution of these roles in the industry, providing a comprehensive overview of the Agent Performance Management landscape. The chart is fully responsive and adapts to all screen sizes, making it easily accessible on any device. With a transparent background and no added background color, the chart focuses on the data, ensuring a clear and engaging visualization.

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN AGENT PERFORMANCE MANAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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